Effective date: September 3, 2026

Shipping Policy

This policy applies to standard website orders delivered within the United States.

Shipping area and cost

We offer free standard shipping to eligible U.S. addresses. International shipping is not offered through the standard checkout unless a product page or checkout expressly says otherwise.

Order preparation and transit

Orders are generally prepared in 1–2 business days. After dispatch, standard transit is typically 4–6 business days. Business days exclude weekends and U.S. federal holidays. These are good-faith estimates, not guaranteed delivery dates, and may change because of inventory checks, destination, carrier constraints, weather, verification, or events outside our control.

Tracking and delivery address

We send an order confirmation to the email provided at checkout. When tracking is available, we send a dispatch message. You are responsible for entering a complete delivery address. Contact us promptly if something is incorrect; we cannot guarantee an edit after processing or shipment begins.

Delays and unavailable items

We make shipping representations only when we have a reasonable basis to meet them. If we cannot ship within a stated timeframe, we will provide a delay notice and, where required, an option to agree to the delay or cancel for a prompt refund. We may cancel and refund an unavailable item or order when fulfillment is not possible.

Delivery support

If an order is lost, damaged, or materially delayed, contact support@softpetalix.shop or +1 (575) 610-8069 with the order number and relevant details. We may ask for reasonable information to help with carrier review or resolution. Review our Refund Policy for damaged or not-as-described claims.

Contact: Apex Logistics, 199 Sherlock Court, Corrales, New Mexico, United States. Reach us at support@softpetalix.shop or +1 (575) 610-8069.