Effective date: September 3, 2026

FAQ

Is standard shipping free?

Yes. Eligible U.S. orders receive free standard shipping.

When will my order arrive?

Orders are usually prepared in 1–2 business days, then standard transit is typically 4–6 business days after dispatch. These are estimates, not guarantees.

Can I return an item because I changed my mind?

No. We accept requests only for items that arrive damaged, defective, or materially different from the item ordered, subject to the 30-day deadline and our Refund Policy.

How do I report damage or an incorrect item?

Email support@softpetalix.shop or +1 (575) 610-8069 within 30 calendar days of delivery with your order number, a description, and helpful photos. Wait for instructions before returning an item.

Which payment methods are available?

Checkout may accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to issuer approval and availability.

Do you ship outside the U.S.?

Not through standard checkout unless a product page or checkout expressly says otherwise.

How can I make a privacy request?

Use Your Privacy Choices or email support@softpetalix.shop or +1 (575) 610-8069 with “Privacy Request” in the subject line.

Contact: Apex Logistics, 199 Sherlock Court, Corrales, New Mexico, United States. Reach us at support@softpetalix.shop or +1 (575) 610-8069.